Frequently Asked Questions

Below are some answers to the most frequently asked questions about our service.

How do I register?

There are several different ways to register on the site, depending on who has provided you access. Please go to the "Registration" page and follow any instructions provided. If you are unable to register from that page, please contact us.

I have forgotten my username. What do I do?

Go to the site's login page. Under the login box you will see a "Forgotten your username?" link. Click this link and you will be asked for the email address of the registered account. Note: this must be the email address that the account was registered with. If there is an account associated with that address then an email will be sent, and the account registered with that address will have its username shown in the email. Note: If there are multiple accounts associated with that email address multiple usernames will be shown in the email.

I have forgotten my password. Can you help?

If you cannot remember your password then go to the site's login page where you will see a "Forgotten your password?" link. Click this link and you will then be asked for the username of the account and registered email address. Enter these details, and if they match a registered account, an email will be sent to the registered email address with details of a new temporary password. You can then go back to the login page and enter your username and the new password provided. You will then be asked to create a new password.

How can I get my document notarized?

Some documents might require notarization. Getting a document notarized just means that you sign it in front of a notary public. A notary public is a public servant who witnesses the signing of documents.

To find a notary public, first check with your bank. Most banks will notarize documents for free for their customers.

Other places to find a notary are listed below. There may be a fee, which may or may not be limited by state law, depending on where you live, and you may need to make an appointment:

  • City and town halls
  • Your local insurance agent's office
  • Shipping stores
  • Searching online for "Notary Public"

You'll want to bring the following with you:

  • Your completed document, unsigned (DO not sign until in front of the notary)
  • Identification (e.g. driver's license, passport)
  • If required that it also be witnessed, your witnesses
  • Payment (if applicable)

I have lots of the same type of document, how can I tell which one is which?

If you have more than one of the same type of document saved to your account, it can be difficult to tell at a glance which one is which. To fix this issue, you can "Rename" your document on the "My Documents" page, making it much easier to tell which document is the one you need.

How do I print my document?

Once you have logged into the website, go to the "My Documents" section of the website and open the folder containing the document. All the documents contained within the folder you have opened will be shown on the right. Go to the document you want to print and click on "Download". This will open the document as a PDF or Word file which you can either save or print.

If you do not have a printer at home, try asking a friend or family member to borrow theirs. Alternatively, you could visit a library or office supply store that offers printing facilities and get it printed there.

Either log into the service at their place and print from there, or you can download (save) the document to a memory stick or your device, take that with you and print from there.

Can you mail the finished document to me?

Unfortunately, this is not a service we offer. For more help printing your document please refer to "How do I print my document?".

Can you mail a blank form to me so that I can fill it in?

There is no form for us to mail to you because the online questionnaire records all the information you would put in a blank form while also drafting the document with the correct wording in "real time".

We understand people like to see what they are doing as they go along, so you will see a preview of your document being drafted. You answer questions on the left-hand side of the screen, and the document is drafted on the right, so you can see when you type in an answer how that affects your document.

The system is really easy to use and if you get stuck, there is a customer support team that can help answer any questions you may have. Just visit the "Contact us" page to get in touch.

Note that the support team cannot give legal advice, they provide technical assistance only.

How can I get in touch regarding an issue?

The 'Contact us' page has various contact methods listed that you can use to contact us.

How can I make a legal document on the site?

Making a legal document on our site is easy, just follow the simple steps shown on our "How it Works" page.

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